Refund Policy

1. General Refund Conditions

We understand that issues may arise with your purchase. You may be eligible for a refund under the following conditions:

• The CS2 skin received does not match the description provided on our Site (incorrect pattern, float value, or other attributes)
• The skin was not delivered to your account after a successful payment
• You were charged multiple times for the same order
• Technical issues on our side prevented the completion of the transaction

Please note that due to the digital and virtual nature of CS2 skins, once a skin has been successfully delivered to your account and matches the described characteristics, we generally do not offer refunds for change of mind or if you no longer want the item.

2. Refund Eligibility Timeline

To be eligible for a refund, you must submit your refund request within the following timeframes:

• Non-Delivery or Technical Issues: Within 48 hours of the purchase
• Item Does Not Match Description: Within 24 hours of receiving the skin
• Multiple Charges: Within 7 days of the transaction date

Refund requests submitted after these timeframes may not be accepted, though we review each case individually.

3. Refund Process and Timeline

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@csgaminghub.com with the subject line "Refund Request"
2. Provide your order number, date of purchase, and a detailed explanation of the issue
3. Include any relevant evidence, such as screenshots or error messages
4. If the issue is related to the skin not matching the description, please provide clear images of the skin in your inventory showing the discrepancy

3.2 Refund Review Process

Once we receive your refund request, we will:

1. Acknowledge receipt of your request within 24 hours
2. Review your case and investigate the issue
3. Request additional information if necessary
4. Make a decision regarding your refund
5. Communicate the decision to you via email

3.3 Refund Processing Timeline

If your refund request is approved:

• Credit/Debit Card Payments: Refunds will be processed within 3-5 business days, though it may take your financial institution an additional 5-10 business days to post the credit to your account
• PayPal Payments: Refunds will typically be processed within 1-2 business days
• Cryptocurrency Payments: Refunds will be processed within 1-3 business days at the current market rate at the time of the refund, not the original purchase rate

4. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card: Refunded to the original card
• PayPal: Refunded to the PayPal account
• Cryptocurrency: Refunded to the cryptocurrency wallet address provided by you

In cases where the original payment method cannot be refunded (e.g., the card has expired), we will work with you to find an alternative refund method.

5. Cancellations

5.1 Cancellation Before Delivery

If you wish to cancel your order before the skin has been delivered to your account, please contact our customer support team immediately at support@csgaminghub.com with the subject line "Order Cancellation Request".

We will attempt to cancel the order if it has not yet been processed. If the order has already been processed but not delivered, we will try to halt the delivery.

5.2 Cancellation After Delivery

Due to the digital nature of our products, once a skin has been successfully delivered to your account, cancellations are generally not accepted unless there is an issue with the skin as described in the General Refund Conditions section.

6. Exceptions and Special Circumstances

6.1 Fraud Prevention

To protect against fraud, we reserve the right to deny refund requests if:

• We detect fraudulent activity or abuse of our refund policy
• The refund request is part of a pattern of excessive refund requests from the same customer
• The customer has already traded, sold, or transferred the skin to another account
• The customer has violated our Terms & Conditions

6.2 Technical Issues

If our Site experiences technical issues that affect your purchase or the delivery of your items, please contact our customer support team immediately. We will investigate the issue and work to resolve it promptly. Refunds due to technical issues on our side will be processed as a priority.

6.3 Market Fluctuations

CS2 skin prices are subject to market fluctuations. Refunds will not be granted due to price changes after your purchase. The value of skins may increase or decrease over time, and we cannot guarantee any specific market value beyond the time of purchase.

7. Return of Digital Goods

In cases where a refund is approved, we may require the return of the digital item to our inventory before processing the refund. You will be required to trade the item back to our designated account. Our customer support team will provide detailed instructions for this process if applicable.

Please note that the item must be returned in the same condition as it was delivered, with no changes to its attributes, stickers, nametags, or other characteristics.

8. Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, you may submit an appeal by contacting appeals@csgaminghub.com with the subject line "Refund Appeal" and providing additional information or evidence to support your case.

We will review your appeal and provide a final decision within 5 business days. If we are unable to resolve the dispute through our internal processes, you may have recourse through your payment provider's dispute resolution mechanisms or other consumer protection channels.

9. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Site. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.

10. Contact Information

If you have any questions about our Refund Policy, please contact us: