Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our Site, including:

1.1 Personal Information

• Contact Information: When you register, make a purchase, or contact us, we may collect your name, email address, postal address, phone number, and other similar contact data.
• Payment Information: When you make a purchase, we collect payment details necessary to process your transaction. This may include credit card numbers, billing addresses, and other financial information. Note that we use secure third-party payment processors and do not store complete payment information on our servers.
• Account Information: If you create an account, we collect your username, password, and preferences.
• Steam Information: If you provide your Steam ID or trade URL, we collect this information to facilitate the delivery of digital items.

1.2 Non-Personal Information

• Usage Data: We collect information about how you interact with our Site, including pages visited, time spent on pages, products viewed, and other browsing actions.
• Device Information: We collect information about your device, including IP address, browser type, operating system, and other technical details.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Site. See our Cookie Policy section below for more details.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders for CS2 skins
• Providing customer support and responding to inquiries
• Verifying your identity and preventing fraud
• Personalizing your experience on our Site
• Sending you transactional emails and order confirmations
• Sending marketing communications (if you've opted in)
• Improving our Site, products, and services
• Analyzing usage patterns and trends
• Complying with legal obligations
• Enforcing our Terms & Conditions

3. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our business and providing services to you (e.g., payment processors, cloud hosting services).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information when required by law, such as in response to a subpoena, court order, or government request.
• Protection of Rights: We may share information to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct inaccurate or incomplete information about you.
• Deletion: You have the right to request that we delete your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used format.
• Objection: You have the right to object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Some of the security measures we use include:

• SSL encryption for all data transmissions
• Secure storage of personal information
• Regular security assessments and testing
• Access controls and authentication mechanisms
• Regular monitoring for potential vulnerabilities

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

7. Cookie Policy

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files that are stored on your device when you visit a website.

7.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the Site to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
• Performance/Analytics Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us know which pages are the most and least popular and see how visitors move around the Site.
• Functionality Cookies: These enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting/Advertising Cookies: These may be set through our Site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.

7.2 Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.

To manage your cookie preferences on our Site, you can use the cookie consent banner that appears when you first visit our Site or navigate to our cookie preferences page.

8. Children's Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site or through any of its features. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.

9. International Data Transfers

We are based in the United Kingdom, and your information may be transferred to, stored, and processed in countries outside your country of residence. These countries may have data protection laws that are different from those in your country. By using our Site, you consent to the transfer of your information to countries outside your country of residence, including the United States.

When we transfer your information outside of your country of residence, we take steps to ensure that appropriate safeguards are in place to protect your information and to ensure that it is treated in accordance with this Privacy Policy.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: